There are times when an Epin sold is not sent to the customer’s mobile phone due to poor signal or some technical problems encountered at the time of purchase. We can let the system resend the last epin that was sold. This action does not deduct anything from the retailer’s wallet load since we are just resending the last epin that was already sold.
For e-PINs that are not received by the buyers, the retailer has two options to resend ePin to customer/buyer.
- Resend ePin via Webtool:
Just type the buyer’s mobile number on the “Resend Buyer’s PIN” box and click the Submit bar.
- Resend via Text:
Just type Resend<space><Retailer’s 6-digit password><space><buyer’s mobile #> and send to any LoadCentral access #.
Note:
The Resend feature will only send the LAST e-PIN product purchased by the buyer. It will not work with e-load transactions.