I. Starting out as a retailer
1. Open your web browser (MS Internet Explorer recommended) and go to the LoadCentral Webtool website, http://loadcentral.net
2. Log in to your retailer account by keying in your assigned username and password. The username will be given to you by LoadCentral head office or your sub-dealer. The initial password is 123456. Click on the Sign in button.
3. Once signed in, click on the “Change Password” link.
4. To change the password, populate all the fields. Key in the ff:
- i. your username,
- ii. your FL or SMS password (123456)
- iii. your current SL or Webtool password (123456)
- iv. your new 6-digit SL or Webtool password.
- v. again, your new 6-digit SL or Webtool password for verification
Once all fields are populated, click on the “Change SL Password” button. A verification message will appear, e.g. : “SL Password for retailer1a changed.” near the top of the screen.
5. Click on the Log out” link and then log in again using your new SL or Webtool password. If you already have credits in your load wallet, then you may start selling prepaid products to customers.
II. Selling Prepaid products
1. When a customer wishes to purchase any prepaid product, we select first the “ELOAD PRODUCTS” category then the specific product from the drop-down menu of “Product”. For example, the customer wants to buy a Smart Eload 15, and his/her mobile number is 09191234567; you may now select the said product from the drop-down menu and type in the mobile number in the appropriate fields. Once all details are accurate, click on “Sell Product”. A confirmation message will appear on top regarding the successful sale transaction. The customer now waits for his e-load to get to his mobile phone, and will, in turn, pay for his purchase.
2. If the product requires and optional parameter (usually, this is Globe Autoloadmax PhP15-150 variable denomination or Dream Smartcard). To illustrate for Globe Autoloadmax, select the specific product, key in the customer’s mobile number, and in the “Optional parameter field”, key in the denomination (e.g. for P40 worth, key in 40) that the customer desires to purchase. Click on “Sell Product”. A confirmation message will appear regarding the transaction.
3. If the product sold to a customer is an e-PIN, we just select the “CALL CARDS” product category then the specific product from the drop-down menu of “Product” (e.g. Smart Buddy 300) and key in the customer’s mobile phone number. For multiple purchases of the same product to the same customer, we can set how many products (maximum of 10) we want to sell in the “Quantity” field. For example, we want to sell four (4) Smart Buddy 300 e-PINs, totaling P1200 in value. We type in “4” in the Quantity field and click on “Sell Product”. A confirmation message will appear, and we can once again collect the payment from the customer.
4. There are times when a customer’s mobile phone has poor or no signal at the time of his purchase. If and only if the customer purchased an e-PIN, we can “push” the system to resend the customer’s last e-PIN purchase. This action does NOT deduct anything from your load wallet as we are only resending the exact same e-PIN that we sold to that customer. Note also that this works only for the last e-PIN that a customer purchased. and click on the “Submit” button.
To resend the customer’s e-PIN, simply key in the customer’s mobile phone number
III. Monitoring Sales Transactions and Earnings
You may use the Webtool to generate a detailed report of all the transactions within a chosen start date and a chosen end date. The retailer may choose these dates by clicking on the small calendar icons below the “Start Date” and “End Date” fields then generate the report by clicking on the “Submit” button. LoadCentral recommends a daily generation of reports so that the retailer does not have to wait very long to generate a monthly report or a weekly report.
